Privacy Policy
If you have any queries regarding our Privacy Policy, please contact us.
Company Name: Padelante
Registered Location: Ireland & Northern Ireland
1. Introduction
At Padelante, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or participate in our padel training camps and tours.
We are committed to complying with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable privacy laws of Ireland and Northern Ireland.
By using our website or booking our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information only where necessary to provide our services, manage bookings, and improve your experience.
The types of data we collect include:
2.1 Information You Provide Directly
Personal Details: Full name, date of birth, gender, nationality, address, email, and phone number.
Booking Information: Travel details, emergency contact information, and accommodation preferences.
Payment Information: Card details, billing address, and transaction records (processed securely by third-party payment gateways such as Stripe or PayPal).
Health Information: Voluntary disclosure of medical conditions or allergies relevant to participation in sporting activities.
Communications: Emails, contact forms, and survey responses.
2.2 Information Collected Automatically
When you visit our website, we may collect:
Device and Browser Information: IP address, browser type, operating system, and screen resolution.
Usage Data: Pages visited, time spent on each page, and referral URLs.
Cookies and Tracking Technologies: To enhance site functionality and analytics.
(See our Cookie Policy for more details.)
2.3 Information from Third Parties
We may receive information about you from:
Payment processors (for verifying payments).
Booking or affiliate partners.
Advertising platforms (e.g., Facebook, Instagram, Google Ads).
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
To process your bookings, payments, and deposits.
To communicate regarding your tour details, schedule updates, and confirmations.
To manage accommodation and travel logistics.
3.2 Customer Support
To respond to your inquiries and provide post-booking assistance.
To send important notifications regarding your participation, safety, or policy updates.
3.3 Marketing & Communications
To send promotional emails, newsletters, and offers (only if you’ve opted in).
To display targeted advertising based on interests and previous site interactions.
You may unsubscribe at any time by clicking “Unsubscribe” in our emails.
3.4 Legal & Administrative
To comply with tax, legal, or regulatory obligations.
To prevent fraud, misuse, or unauthorised access to our systems.
4. Legal Basis for Processing
Under GDPR, we rely on the following lawful bases for processing your data:
Contractual necessity: To fulfil a booking or provide the services you have requested.
Consent: When you voluntarily opt-in for marketing communications or provide optional data (e.g., medical details).
Legitimate interests: To improve our services, prevent fraud, and ensure safety.
Legal obligation: To meet record-keeping or accounting requirements.
5. Data Sharing & Disclosure
We respect your privacy and only share your information where necessary:
Service Providers: Trusted partners who assist in running our operations (e.g., coaches, hotels, transfer providers, and payment processors).
Legal Authorities: When required by law or in response to valid requests (e.g., court orders).
Business Transfers: If Padelante undergoes a merger, acquisition, or asset sale, your information may be transferred under strict confidentiality agreements.
We ensure all third parties adhere to strict data protection standards and process data only under our instruction.
6. International Data Transfers
If your personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:
EU Commission Standard Contractual Clauses (SCCs); or
Adequacy decisions confirming equivalent data protection levels.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including:
Booking and payment data: 6 years (for tax and accounting compliance).
Marketing contact data: Until you withdraw consent.
Website analytics data: Up to 26 months (as per Google Analytics defaults).
After this period, your data will be securely deleted or anonymised.
8. Your Data Protection Rights
You have the following rights under GDPR and related laws:
Right to Access: Request a copy of your personal data we hold.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data when no longer necessary.
Right to Restrict Processing: Limit how we use your data in specific cases.
Right to Data Portability: Obtain your data in a machine-readable format.
Right to Object: Opt out of direct marketing or processing based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise these rights, contact us at support@padelante.co.uk.
We may require verification of identity before fulfilling your reques
9. Data Security
We take your data security seriously and implement:
SSL encryption across all website pages.
Encrypted payment gateways (Stripe, PayPal).
Access control and authentication for internal staff.
Regular monitoring and vulnerability assessments.
While we take all reasonable precautions, no system is completely secure. You acknowledge that transmission of information via the internet is at your own risk.
10. Children’s Privacy
Padelante services are not directed to individuals under 16 years old. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us and we will promptly remove it.
11. Links to Third-Party Websites
Our website may contain links to external sites not operated by us. We are not responsible for their privacy practices. Please review their policies before providing any personal data.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Effective Date.”
We encourage users to review this policy regularly to stay informed about how we protect their data.
13. Contact Us
For questions, concerns, or to exercise your privacy rights, please contact:
Padelante
Email: support@padelante.co.uk
Website: www.padelante.co.uk
Registered in: Ireland & Northern Ireland