Refunds & Cancellations
If you have any queries regarding our Refund & Cancellations policy, please contact us.
1. Scope & applicability
This Cancellation & Refund Policy applies to all bookings made through padelante.com for Padelante camps, packages, accommodation and any related services (collectively “Camps”, “Tours”, or “Services”). It covers cancellations, transfers, substitutions and refunds for bookings made directly with Padelante. Third-party purchases (flights, travel insurance, etc.) are not covered by this policy unless explicitly stated.
2. Booking, deposit and final payment
- At booking you must pay a non-refundable deposit of [25%] of the total booking price (the “Deposit”) unless otherwise stated in the offer/checkout. The Deposit secures your place.
- The outstanding balance must be paid in full no later than 30 days prior to the Camp start date (the “Balance Due Date”). If the Balance is not received by the Balance Due Date, we may treat the booking as cancelled by you and apply the cancellation terms below.
- Larger groups, bespoke bookings or bookings within 30 days of the start date may require full payment on booking—this will be specified at checkout.
3. Cancelling your booking (participant cancellations)
All cancellations must be notified in writing to our bookings team at: support@padelante.co.uk (or via the cancellation form on site). The date we receive your written cancellation determines applicable refund amounts:
More than 60 days before start date — Full refund of monies paid, less a 5% administration fee of the total booking price (or the Deposit, if greater).
30–60 days before start date — 50% refund of the total booking price.
14–29 days before start date — 25% refund of the total booking price.
Less than 14 days before start date — No refund.
The Deposit is included in the above refund calculations; in some cases (e.g., promotional bookings or early-bird offers) the Deposit may be non-refundable — this will be clearly stated at purchase.
4. Substitutions & transfers (changing the named participant)
- You may transfer your booking to another person (substitute) up to 14 days before the Camp start date, subject to our written agreement and receipt of the substitute’s full name, contact details and any required medical/consent information.
- Transfers are permitted once per booking and are subject to any price difference or admin charges.For transfers more than 14 days before the start date we will charge an administration fee of £25 / €25 (or local equivalent) unless otherwise stated.
5. Changes to your booking by Padelante
We aim to run Camps as advertised. Occasionally, we may need to make minor changes to schedules, venues, coaches or accommodation due to circumstances outside our control. We will notify you promptly and will make reasonable efforts to minimize disruption.
If we make a major change (a change that materially affects the core components of your Camp — e.g., date, location, accommodation standard or duration), you will be offered the choice of:
a) Accepting the alternative arrangement; or
b) A full refund of monies paid; or
c) A credit voucher to be used on a future Camp (valid for 12 months).
If you accept the alternative arrangement and the total price is reduced, we will refund the difference. If you accept a more expensive alternative, you must pay the difference.
6. Camp cancellation by Padelante (full cancellation)
In the unlikely event we must cancel a Camp (e.g., insufficient participants, facility closure, coach unavailability), you will be offered:
a) A full refund of all monies paid (including the Deposit); or
b) A transfer to another Camp date or location (subject to availability).
We are not responsible for third-party costs (flights, visas, travel insurance, etc.) unless we have expressly accepted liability in writing.
7. Force majeure / extraordinary circumstances
- We are not liable for cancellations or failure to perform where caused by events beyond our reasonable control (including but not limited to: pandemics, government travel restrictions, natural disasters, extreme weather, strikes, war, acts of terrorism, official quarantine).
- In such instances we will, where possible, provide options including credit notes, rescheduling or refunds. The treatment of refunds vs. credits will be handled on a case-by-case basis and in accordance with applicable law.
8. Early departure / missed sessions / no-shows
No refunds or partial refunds are provided for voluntary early departures, missed sessions, late arrivals, or no-shows. If you leave a Camp early for medical reasons, we will assist where practicable but refunds are discretionary and determined case-by-case.
9. Refund processing
- Refunds will usually be processed to the original payment method within 14 working days of acceptance of the cancellation, depending on your bank/card issuer. We will notify you by email when the refund has been issued.
- Any bank charges associated with refunds (e.g., currency conversion fees) may be deducted from the refund amount.
10. Disputes & chargebacks
If you initiate a card chargeback while we are discussing a cancellation/claim, we reserve the right to pause services, withhold future bookings, and seek recovery of costs. We will always attempt to resolve disputes amicably; please contact us first at support@padelante.co.uk.
11. Insurance & health requirements
- You must hold adequate travel and medical insurance covering sports activities, medical treatment, and repatriation for the full duration of the Camp. It is your responsibility to obtain insurance; failure to have adequate cover is at your own risk.
- You must disclose any medical conditions, disabilities or medications during booking. If a medical condition arises after booking, notify us immediately. We reserve the right to require a medical certificate to participate.
12. Contact for cancellations
For cancellations, transfers or queries please contact: support@padelante.co.uk. Include your booking reference, full name and reason for cancellation.