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Terms of Service

If you have any queries regarding our Terms of Service, please contact us.

1. Overview & acceptance

These Terms of Service (“Terms”) govern your booking and participation in Padelante Camps and your use of services booked via padelante.com. By making a booking or attending a Camp you agree to be bound by these Terms.

2. Definitions

  •  “Participant” — a person who books and/or attends a Padelante Camp.

 

  • “Booking” — the confirmed reservation for a Camp.

 

  • “Padelante”, “we”, “us” — Padelante; the organiser of Camps.

 

  • “Host Venue / Supplier” — third-party hotels, courts, coaches or transport providers used to deliver a Camp.

3. How to book & contract formation

  • Bookings can be made via our website, by phone or by email. A contract is formed when we send a written booking confirmation and receipt of payment.

 

  • All bookings must be made and paid for by persons aged 18 or over. Minors must have a parent or guardian complete the booking and sign parental consent and medical forms.

4. Pricing, taxes & fees

  • Prices include those services clearly stated in the product description. They exclude travel to/from the Camp, personal expenses, optional extras, tips, or any taxes that might change after booking.

 

  • Padelante reserves the right to amend advertised prices prior to booking (but not after your booking is confirmed). Where we must increase the price after confirmation due to changes in taxes/fees, we will notify you and you may cancel for a full refund if the increase is material.

5. Payment methods & security

  • We accept payment by major credit/debit cards and other methods displayed at checkout (e.g., Stripe, PayPal). Payment details are processed securely by our payment providers — we do not store your full card details.
 

  • Where a payment provider declines payment, we are not responsible for the provider’s actions; you must ensure funds are available.

6. Participants’ responsibilities & code of conduct

  •  Provide accurate personal, contact and medical information at booking and update us if circumstances change.

 

  • Ensure you are medically fit to participate. Consult a doctor if uncertain.

     

  • Carry appropriate equipment / kit as specified in the trip notes and adhere to safety instructions from coaches and staff.

     

  • Behave respectfully towards staff, coaches, volunteers, other participants and members of the public. We reserve the right to remove any participant for misconduct; no refund is due where removal is caused by participant behaviour.

     

  • Follow venue rules (including alcohol & substance policies); illegal activities will be reported to authorities.

7. Force majeure / extraordinary circumstances

  • We are not liable for cancellations or failure to perform where caused by events beyond our reasonable control (including but not limited to: pandemics, government travel restrictions, natural disasters, extreme weather, strikes, war, acts of terrorism, official quarantine).
 
  • In such instances we will, where possible, provide options including credit notes, rescheduling or refunds. The treatment of refunds vs. credits will be handled on a case-by-case basis and in accordance with applicable law.

7. Health, fitness & medical issues

  • Participation is at your own risk. You must disclose significant health conditions and carry your own medication. Padelante cannot be held responsible for medical issues arising from undisclosed conditions. If a medical emergency occurs we will seek to assist and arrange emergency care; associated costs remain the participant’s responsibility.

8. Third-party suppliers & services

  • Some elements of our Camps are provided by independent third-party suppliers (coaches, hotels, restaurants, courts). While we exercise reasonable care in selecting suppliers, Padelante is not the direct provider of those services and accordingly cannot accept responsibility for the acts/omissions of third parties beyond our control. Where legal liability cannot be excluded, our liability will be limited to the extent permitted by law.

9. Changes, cancellations & refunds

10. Liability & limitation of liability

  • To the fullest extent permitted by law, Padelante’s liability for loss or damage arising out of or in connection with any booking or Camp is limited to the total amount paid by the Participant for the booking.
  • We are not liable for: indirect or consequential loss, loss of enjoyment, loss of future bookings, or third-party charges (including but not limited to airline fees, visas, holiday insurance excesses).
  • Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud.

11. Indemnity

You agree to indemnify and hold Padelante, its employees and agents harmless from any claims, demands, losses or liabilities (including legal fees) arising from your breach of these Terms, negligent or willful acts, or failure to disclose medical conditions.

12. Intellectual property & user content

  • All content on padelante.com (design, text, logos, images) is owned by or licensed to Padelante and protected by intellectual property laws. You may not reproduce content without permission.

 

  • If you submit photos, reviews or other content, you grant Padelante a perpetual, royalty-free licence to use that content in marketing and on the website. Do not submit content that violates third-party rights or privacy.

13. Communications & electronic contracting

  • By booking you consent to receiving transactional emails about your booking and optional marketing communications if you opted in. You can unsubscribe from marketing emails at any time.

 

  • Electronic confirmations and e-signatures are binding.

14. Complaints & resolution procedure

  • If you have a complaint during a Camp, notify staff immediately so we can address it. If unresolved, email support@padelante.co.uk within 7 days of the Camp end date with details and evidence. We will respond within 14 working days.
 
  • We aim to resolve disputes amicably. If unresolved, the dispute resolution clause in our Terms & Conditions applies.

15. Privacy & data protection

  • Personal data is processed in accordance with our Privacy Policy. By booking you consent to such processing. You can contact us at support@padelante.co.uk for data requests.

16. Changes to these Terms

  • We may update these Terms from time to time. Changes will be posted on padelante.com with a new effective date. Material changes will be notified to customers who have a confirmed upcoming booking.

17. Governing law & jurisdiction

These Terms are governed by the laws of Ireland and Northern Ireland. Any dispute arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Ireland and Northern Ireland.

18. Contact details

Padelante

Email: support@padelante.co.uk